FAQ
Last updated: 2025-06-01
Welcome to Labubu Wardrobe! Below you’ll find answers to some of the most common questions about shopping on our website [email protected]. If you can’t find the information you need, feel free to reach out to us at 📩 [email protected].
1. What products do you offer?
You can browse our full range through the website menu, which includes:
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Labubu Wardrobe
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Crybaby Wardrobe
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ACCESSORIES
We update our collections regularly, so make sure to check back often for new arrivals!
2. Where do you ship to?
We offer global shipping, except for Asia and certain remote regions. If you’re unsure whether we can ship to your location, please contact us before placing your order.
3. What are your shipping options and delivery times?
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Processing Time: 1–2 business days
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Standard Shipping: DHL or FedEx — delivery in 10–15 days, flat rate $12.95
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Free Shipping: EMS — available for orders over $50
Once your order has been shipped, you’ll receive a confirmation email with tracking details.
4. What payment methods do you accept?
We currently support the following payment methods:
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Visa
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MasterCard
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JCB
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PayPal
All payments are processed securely using SSL encryption. Your payment details are never stored on our servers.
5. What is your return policy?
We accept returns within 15 days of receiving your order.
To be eligible, items must be unused, in their original packaging, and in the same condition as when received. Please contact our Customer Service at [email protected] to initiate a return.
6. How can I contact customer support?
If you have any questions, feel free to email us at:
📩 [email protected]
Alternatively, you can also find our full contact details on our Contact Us page.
Company Address: 4602 University Street
Seattle WA, United States (US)
98101
7. Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, you can request a modification or cancellation by emailing us within 12 hours of placing your order. Once the order is shipped, we cannot make any changes.
8. Do you offer gift wrapping or personalized packaging?
Yes! We offer optional gift wrapping and personalized packaging for selected products. Look for these options on the product page before checkout.
9. Do you offer promotions or discounts?
Yes, we regularly launch seasonal promotions and exclusive deals. Subscribe to our newsletter or follow us on social media to stay updated.
Thank you for choosing Labubu Wardrobe. We hope you enjoy shopping with us! ✨